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ONLINE ORDERING
Q. I don't see the
knife I want on the website. Is it not available yet or discontinued?
Q. Can I purchase your
knives online or via telephone directly from Benchmade?
Q. If I place an order
today, when will it be delivered?
Q. Can I add to my existing order?
Q. Can you send me a
catalog, or when did you mail the catalog I ordered?
Q. I have an older
style fixed blade sheath and noticed there is a new style, can I purchase the
new one for my knife?
Q. How do I use the "My Favorites" feature?
Q. Why am I being
asked to log in?
Q. How secure is this
website?
Q. What form of payment does your website accept?
WARRANTY/ REPAIR/ RETURNS
Q. Where do I send my
knife for repairs and what's involved?
Q. Will you send me a replacement part?
Q. What is the status
of a knife I sent in for Warranty service?
Q. If I pay extra, will you sharpen my
serrations?
Q. Can I upgrade my
ATS-34 or 154CM blade to M2, D2, etc?
Q. Can I have my blade serrated, change out my
washers to the new brass washers, other parts to new and better parts,
etc.?
Q. If I order from you
and don't like the product, what is your return policy?
Q. When will I see the
credit for the returned knife on my account?
LEGAL ISSUES
Q. How do I, as a
private citizen purchase an Automatic knife from Benchmade™? I don't agree with
Benchmade's Automatic knife policy and repair policy.
PRICES
Q. What is my cost on
this model? Can I get a discount?
Q. Can I have my name engraved on the blade and
how much will it cost?
DEALERS
Q. How can I find a
local Benchmade dealer in my area?
Q. Which dealer will have the knife I want to
purchase in stock?
Q. Can I buy direct from the factory?
Q. When will my dealer
receive the knife I have ordered from him?
Q. Where can I go to be assured of purchasing one
of your limited run models?
PRODUCT
Q. What does "E.D.C."
mean?
Q. What do the letters next to the model number stand for?
Q. How do I know which knife is right for
me?
Q. How do I sharpen my
knife?
Q. My knife is getting
rusty spots. How do I fix them?
Q. I can't find Torx drivers to use to remove my
carry-clip or adjust my knife. Who has them?
Q. How many of each of the discontinued models were
made, when were they made and what is the collectable price now as compared to
the price of the knife at the time it was produced?
Q. Why do I see
"Displaying: 0-0 of 0 results" when I do a search?
ONLINE ORDERING
Q. I don't see the knife I want on the website. Is it not
available yet or discontinued?
A. If the product you are looking for is not on
the website, it is either not available yet (New Product), or discontinued. If
it has been discontinued, it may have not been posted for informational purposes
yet. Please feel free to email us to request a product to be posted, or keep an
eye at the "New" Products link for new releases as they become available.
Q. Can I purchase your knives online or via telephone
directly from Benchmade?
A. The answer is no and yes. We try to support our
dealer base as much as possible, realizing the time and efforts they have
invested in supporting us, so we ask that our customers first make every effort
to find and purchase the knife from our dealers. If your local dealer does not
have a particular model or is not able to help you, use our dealer locator on
this site to search for other dealers in your area. But certainly, if for some
reason you are still unable to find a dealer who has what you want, we will then
sell you the knife (at suggested retail pricing and shipping) over the phone, or
via our website, with a credit card.
Q. If I place an order today, when will it be
delivered?
A. Please allow between 24-48 business hours for
your order(s) to be processed unless the order has back-order item(s), which can
take 1-2 weeks, and in some cases up to 6 weeks to become available. Once the
order have left the factory as a shipment, the *estimated time for delivery
begins. (*Estimated time for delivery varies depending on service selected and
location.)
Q. Can I add to my existing order?
A. No, an additional
order will need to be placed for additional items.
Q. Can you send me a catalog, or when did you mail the
catalog I ordered?
A. To order a Benchmade™ Consumer Catalog, please
visit our Catalog page, which you can also
submit a request for a hard copy to be mailed to you. Requests for hard copies
are usually processed once weekly and mailed out every Friday.
Q. I have an older style fixed blade sheath and noticed
there is a new style, can I purchase the new one for my knife?
A. The previous
standard sheath we offered on our Models 140, and 141-Nimravus are Molded
Kydex (image (b)
below), so we have to fit the sheath to your knife in the Warranty/Repair
Department. Previous to this sheath was the regular Kydex (image (a)
below). If you would like to upgrade from the Kydex sheath to the Molded Kydex Sheath, please
send your knife to "Attn: Warranty/Repair, 300 Beavercreek Rd., Oregon City
OR 97045" and please remember to always include a reminder note with your
check or money order so we know what you want done. The cost is $25 ($20 for the
sheath and fitting, and $5 for the return shipping fees).
If you feel there is a special circumstance concerning your sheath,
please contact the Warranty Department.
The current standard sheath (image (c) below) is the Nylon, MOLLE
Compatible with Kydex Insert. The cost for this sheath replacement is $40
and does not require custom fitting to your knife.
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| (a) Kydex |
(b) Molded Kydex |
(c) Nylon MOLLE |
Please note: The Model 100SH2O River/Dive knives and many other
models are still utilizing the Molded Kydex Sheaths (image (b)
above).
Q. How do I
use the "My Favorites" feature?
A. When you browse
Benchmade product, you may run across something that you want to remember for
later purchase. Once you are logged in, simply click on the link under the
product that says "Add To My Favorites", and the product will save as a wish
list item. You can store up to 10 favorites, and when you are ready to purchase,
just click the "Add To Cart" button, and proceed to Check-Out. Once your product
you purchases from the "My Favorites" area has been purchased, the list will
remove only the items you selected. You may add new favorites at any time.
Q. Why am I being asked to log in?
A. The website will
prompt you to log in if you are doing one of the following:
Continuing through the
"Check Out" from the Shopping Cart, Viewing your account info through the "My
Account" area, or Viewing/Adding products to your "My Favorites" area. This is
so the website recognizes you and can keep track of your product saved, etc.
Unless you have the use of cookies disabled in your browser, you will only have
to "Log In" once and the website will recognize you every time you return, until
you "Log Out". Your privacy is our concern:
Benchmade will not sell any information provided to this website to
third parties and may only use your information internally for bettering our
products and services.
Q. How secure is this website?
A. Secure Socket
Layering (SSL) is used when logged in until you have physically logged out. You
will see a secure URL address, "https://", which signifies a secure setting. You
may also see a padlock icon on the browser status area to the lower right. (This
website utilizes the use of "cookies" to log you in every time you visit the
website. If you have "cookies" disabled, you can enable through your browser's
"Internet Options" menu. To log out click Log Out on the menu.)
Q. What form of payment does your website accept?
A. You can order conveniently on this website with credit card only. Accepted credit cards are Visa, Mastercard, American Express, and Discover. (Note: We only ship Credit Card orders complete and do not ship partial shipments.)
RETURNS
Q. Where do I send my knife for repairs and what's
involved?
A. If your knife should ever need any repairs or
warranty work done you need to send the knife directly to the Benchmade
facility. If you are uncertain whether a repair is warranted or not, please feel
free to contact the Benchmade Warranty/Repair department before
sending the knife in. In the case that you have an automatic knife and live
outside the state of Oregon you will have to send the appropriate
credentials/documentation (legal ownership such as military or law enforcement
ID) along with the knife or have the dealer from where the knife was purchased
send the knife for you. If you do not have the credentials we are federally
restricted (Federal Statute Page Link) from returning the knife to you. We
advise contacting us first before shipping in your automatic opener to eliminate
any confusion. Send the knife to: BKC, Attn: Repair/Warranty, 300 Beavercreek
Road, Oregon City, OR 97045. Enclose a return shipping address along with a
daytime phone number should there be a need to contact you directly. We strongly
recommend that the package be properly insured as well. If you're sending the
knife in for LifeSharp service or unwarranted repairs you will also need to
include the proper funds for return shipping or repairs, which is $5.
Q. Will you send me a replacement part?
A. There are only
very few circumstances where we will send a part, and usually it's not an
internal part. We recommend our factory Warranty/Repair department service
Benchmade knives for liability and warranty reasons. Please feel free to send
your knife to us for inspection with $5 and we will check for warranty issues
and replace any parts that are broken or not functional. Attn: Warranty/Repair,
300 Beavercreek Rd., Oregon City, OR 97045.
Q. What is the status of a knife I sent in for Warranty
service?
A. If you haven't received your knife(s), contact us, and choose "Knife Issues/Warranty/LifeSharp" from the type dropdown menu, and we will research the status. Please include in
the email, your full name, approximate date of shipment to us, phone number
where you can be reached, and your home address. Also, if you sent us an
Automatic knife, it is possible we haven't been able to contact you in regards
to getting a copy of your active military or law-enforcement ID which is
necessary for us to be allowed by Federal Law (view Federal Regulations) to ship
back over state lines.
Q. If I pay extra, will you sharpen my
serrations?
A. We do not sharpen serrations on any Benchmade
knife currently. Feel free to contact us to confirm prices of new blades.
Q. Can I upgrade my ATS-34 or 154CM blade to M2, D2, etc?
A.
Benchmade doesn't usually offer upgrades or blade changes. Please contact us for details.
Q. Can I have my blade serrated, change out my washers to
the new brass washers, other parts to new and better parts, etc.?
A. Please contact the
Warranty/Repair department for
specifics on what can be done in your situation. We do not sharpen serrations.
Q. If I order from you and don't like the product, what is
your return policy?
A. Please contact the Customer Service department
at 1-800-800-7427 to discuss reason for the return(s). There may be a 20%
re-stocking fee applied, and you will receive an R.A. number (Return
Authorization Number) to submit with the returned product.
Q. When will I see the credit for the returned knife on my
account?
A. Please allow 3 weeks from the time the package
is received at Benchmade. Watch for the credit on your next credit card
statement or Benchmade invoice.
LEGAL ISSUES
Q. How do I, as a private citizen purchase an Automatic
knife from Benchmade™? I don't agree with Benchmade's Automatic knife policy and
repair policy.
A. Benchmade Knife Company, Inc. follows
guidelines outlined in the Federal Codes, which prohibit us to
ship Automatic knife(s) to anyone other than Military, Law
Enforcement or other Active Federal Employees. To qualify, you have the option of registering with this website as the "Military/ Law Enforcement/..." web account type, and upload a copy of your Photo Id by navigating to "My Account > Military/ Law Enforcement Status > Submit My ID" (Approval generally takes 24 to 72 business hours). Additionally, you have the options to provide proof of your status by Fax, Mail, or Scanned Email Attachment. We do not make any exceptions to this Law, which is not applicable to Oregon Residents at this time.
PRICES
Q. What is my cost on this model? Can I get a
discount?
A. We are a dealer based company and encourage you
to locate your nearest dealer. Our prices are full retail and no discount is
offered off of the price that is stated.
Q. Can I have my name engraved on the blade and how much
will it cost?
A. Yes, we have the ability to laser etch your blade (or Model 10610 Benchmite-II handle) Please contact us for details.
DEALERS
Q. How can I find a local Benchmade dealer in my
area?
A.
We're adding new dealers all the time as more and more people are asking for
Benchmade. As for finding a dealer in your area you have several options. You
can use the Dealer Locator on our website
by simply entering your local zip code. Or, you can give us a call at
1.800.800.7427 and ask for assistance.
Q. Which dealer will have the knife I want to purchase in
stock?
A.
We aren't currently set up to know what our dealers have for inventory, so we
recommend using the Dealer
Locator and contacting them for availability.
Q. Can I buy direct from the factory?
A. You may buy direct
from us via phone or website. Keep in mind you are subject to factory retail
prices. We like to support our dealers and ask that you contact your nearest
dealer for purchases.
Q. When will my dealer receive the knife I have ordered
from him?
A. Many factors arise that cause a dealer to be
waiting for a shipment for your order. One of the main factors is that one or
more of the product is on backorder, and we're waiting to fulfill the complete
order for shipment. Backorders can range anywhere from 1-6 weeks, depending on
the Model(s) and product. You can quickly learn if an item is on backorder
status by visiting our website and clicking on "add to cart" for the product you
are interested in. It will tell you if it's on backorder in the cart. This
system is updated 1-3 times daily, and inventory availability is subject to
those updates.
Q. Where can I go to be assured of purchasing one of your
limited run models?
A. When viewing a limited edition on our website,
you can click on the "View Dealers" link, and it will pull up the dealer(s) that
were shipped that Model in your zip code. Please note: The Limited Edition
dealer list only shows which dealers were shipped the Limited Edition and
doesn't guarantee it still available by any particular dealer. It might involve
contacting more than one dealer.
PRODUCT
Q. What does "E.D.C." mean?
A. E.D.C. is an
abbreviation for "Every Day Carry". Some knives are chosen as collector knives,
therefore not being an E.D.C.
Q. What do the letters next to the model number stand
for?
A.
Great question. In addition to the particular model numbers, Benchmade uses a
fairly simple coding system to differentiate the various model specific blade
configurations. We commonly offer four basic blade configurations in each model
with a few exceptions. First off if the model number appears by itself without
any additional characters that means the blade is plain edge with satin finish.
Next, the "S" stands for serrations or our ComboEdge™, which has a partially
serrated and partially plain edge. "BK" (or the older "BT") stands for our exclusive BK1™ BenchKote™ black
coating on the blade for increased corrosion protection. And, the two together
in "SBK" (or the older "SBT") stands for a partially serrated blade with BK1™ coating. As for the
"HS" and the "HSSR", they designate M2 high-speed steel blades with the first
being plain edge and the latter being ComboEdge™. Other letters you might see are BP, which stand for Black-Pearl, a ceramic style coating, and BX or SBX, which stand for either a plain edge black oxide coating or ComboEdge® black oxide coating.
Q. How do I know which knife is right for me?
A. Knives are tools.
So it only makes sense that if you are considering the purchase of a knife, you
should first consider how you would use it. Are you going to cut, slice, shave,
poke, pick, pierce, or just how will you be using the blade the largest
percentage of time. The various blade styles offer their own specific
application strengths and advantages just by their individual shape alone. With
a little thought you can determine this by looking at each one and visualizing
how it could be used. Knife size comes down to personal comfort level and how
much blade you need to accomplish your tasks. Size can also play a factor in
whether you choose a fixed blade or folder, as does the preferred method of
carry. Beyond that, consider what type of locking mechanism or blade accessing
system works best for you. There are a variety of types available, so take some
time to review several especially if you are new to knives. Ideally it is best
if you can open and close the knife with a single hand and if it can be done
ambidextrous that's even better. Lastly, look at the quality of the knife. Is it
something that will hold up to your expectations? Do the blade and the handle
work together as one, without excessive "play" in the open position? Does the
locking mechanism, lock the blade reliably? What is the knife made of; will it
hold up to years of dependable use? In short, these are things to consider when
you are trying to figure out what knife will do best for you. Find a
knowledgeable dealer or person who can give you some personal experiences on
what works for them as well as show the various knives available.
Q. How do I sharpen my knife?
A. It's inevitable.
Use your knife enough and it eventually gets to the point of needing some
sharpening which is why it's a good idea to make a habit of touching up the edge
to keep it sharp. It is much easier to maintain a sharp edge rather than to have
to rebuild or re-edge a blade, which has become too dull. Now that having been
said, you have several options available for sharpening. First off, there are
numerous sharpening products on the market today. Each is probably more than
capable of putting an edge on a knife given the proper use of the product. So if
you choose a do-it-yourself method, choose one that you are most confident with
using. The key here is to maintain the edge angles on the blade edge. A second
option may be the dealer from which you purchased the knife. Chances are they
either offer a sharpening service to their customers or they know of a reputable
service in the area. Another option is to use our LifeSharp™ service. This
is a great way to not only get your knife sharpened, but also to have our
technicians "tune-up" your knife by cleaning, oiling and refreshing it to
optimum form. Check it out. If none of these seem to appeal to your needs, you
can log into the Benchmade Forum and post the question to
other Benchmade users. This is a great resource for direct information from
people who use the products everyday.
Q. My knife is getting rusty spots. How do I fix
them?
A.
Unfortunately some people are misleading by the term "stainless steel". Even
though 154CM is classified as stainless steel, it is still susceptible to
corrosion if you are not practicing proper knife care. Even the BK1™ coated
blades will rust along the sharpened edge if not cared for. To aid in the
cleaning of rust on the blades we use a fine grade, semi-chrome polishing
compound. Follow the instructions on the product and it should work just fine.
Beyond that you should apply a corrosion inhibitor to the blade to prevent
future corrosion from occurring. A product such as Tuf-Cloth™ or Militec-1® can be used to wipe down the
blade for corrosion protection.
Q. I can't find Torx drivers to use to remove my carry-clip
or adjust my knife. Who has them?
A. We do, or your Benchmade dealer does. We offer
the BlueBox® ,
which is a self-contained driver and 6 lobe bit set in a compact box set. It
contains all the bit sizes to match the various screw sizes used on our knives
(most common are sizes 6, 8, and 10). Otherwise, you can go to a nearby Sears™
store (micro tools section), or a tool supply house and you're sure to find what
you need. Quality hardware or home improvement stores should stock them as well
but in most cases the bits don't run small enough.
Q. How many of each of the discontinued models were made,
when were they made and what is the collectable price now as compared to the
price of the knife at the time it was produced?
A. At this time,
please contact us. Please note: We cannot give collectible values or related information because
Benchmade doesn't determine this. This is more set by the demand in the "knife
user world" and this changes all the time.
Q. Why do I see "Displaying: 0-0 of 0 results" when I do a
search?
A. If you have trouble finding a product that you feel is listed on the website, then you can try typing part of the name (ex., "bal" for Bali-Song). Another search alternative is to use the choice "All" and click the "Search" button to list all product. Feel free to find the product you are looking for under the categories at the "Products" menu. New product and information will be posted as it becomes available. When using the Knife Wizard you may get this result if there are no products currently listed on this website with the criteria you selected.
Can't find an answer to your question? Feel free to contact us!
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